Refund & Cancellation Policy

Hypedrive is a rewards marketplace, not a store. This policy covers money that moves through Hypedrive: creator cashback (the rebate on a verified purchase) and brand campaign funding. It doesn’t cover the products you buy from a brand's own store; those are subject to that store's policy.

1. Product purchases (creators)

When you buy a product to take part in a campaign, you buy it on the brand's store with your own money. Returns, replacements or refunds of the product itself are handled by that store under its policy. Hypedrive isn’t the seller and doesn’t refund product cost outside the cashback mechanism.

2. How your cashback comes back

• Your money comes back as cashback (plus a bonus) once your purchase is verified and the brand approves your content, not as a card "refund".
• Approved cashback and bonuses are credited to your Hypedrive wallet when the brand approves your content, after which you can withdraw to your bank or UPI. A payout reaches you once your bank or UPI app confirms it, so the time depends on them. Newly added payout methods have a 24-hour cooling period before the first withdrawal.
• If your content is rejected for genuinely not meeting the published brief, the cashback isn’t due. You'll see the reason and, where the campaign allows, can resubmit.

3. Campaign funding (brands)

• Funds you add to a campaign are held to pay for approved results. You only pay for verified purchases and content you approve.
• Unused funds from a campaign you pause or close can be refunded to your original payment method, less any results already approved and any non-refundable platform fee on settled results.
• Once a refund request is approved, we send the money back and confirm by email. The time it takes to show up depends on your bank or payment provider.

4. Cancellations

• Creators: you can withdraw from a campaign before you submit content. If you've already bought the product, returns are per the store's policy (see section 1).
• Brands: you can pause or close a campaign at any time. Commitments to creators who have already purchased and posted in good faith under the published brief will be honored.

5. Failed or incorrect payouts

If a payout fails because of wrong bank/UPI details, it returns to your wallet and you can retry with corrected details. If money leaves Hypedrive but doesn't reach you, contact us and we'll trace it with our payment provider.

6. Disputes

Raise any payout or refund dispute at [email protected] with your campaign and transaction details. Our team reviews it and decides. For a rejection of your content, you can also raise a dispute from the enrollment in the app while its dispute window is open.

7. Contact

Questions about refunds or cancellations? Email [email protected].