Account

Delete your account

You can delete your Hypedrive Creator account yourself, from inside the app. If you have already uninstalled it, email us and we will do it for you.

Hypedrive Creator is the creator app published by Hypedrive. This page explains how to delete the account you use to sign into it, what is removed, and what we are required to keep.

Option 1

Delete it yourself, in the app

Open Hypedrive Creator and go to:

  1. Settings
  2. Delete account
  3. Delete account

That is a real deletion, not a support request: the app calls the deletion endpoint directly and signs you out everywhere once it succeeds. It can’t be undone.

Option 2

If you have already uninstalled the app

Email [email protected] from the address you signed up with, and ask us to delete your Hypedrive Creator account. We will confirm it is you before we act, and we will reply once it is done.

We delete your account and the data attached to it once any open payouts, disputes or legal retention duties are settled. If something on your account blocks the deletion, we will tell you what it is rather than leaving the request open.

[email protected]

Removed

What is deleted

  • Your profile: name, date of birth, gender and avatar;
  • Your delivery addresses;
  • Your saved payout methods;
  • Your wallet;
  • Your KYC verification records;
  • Your sign-in identity, so the account can no longer be used to sign in.

Retained

What is kept, and why

Records we are required to keep for tax and accounting law are retained, as set out in the Privacy Policy. That includes the transaction and payout history behind money that has already moved. We keep those records; we don’t keep them as a usable account.

Before you start

When deletion is refused

Some account activity has to finish before the account can go, because deleting it mid-flight would strand a brand, a payment, or a dispute. The app will tell you which of these applies to you:

  • a campaign you joined that is still in progress, in review, or awaiting your changes;
  • an open dispute;
  • a live campaign application, still pending or accepted;
  • money left in your wallet. Withdraw it first.

Finish or withdraw whatever it names and try again. If you are stuck on one of these and can’t clear it yourself, email [email protected] and we will sort it out with you.